FAQs

When will I receive my order?

Your items should be delivered within 7-10 working days of placing your order.

How do I cancel my order?

If you wish to cancel your order please email our team on shop@anthonynolan.org or call 0303 303 0303.

If we have already packaged your order and made arrangements for it to be sent to you, we cannot always stop the order from being sent. Once you receive the order please return it to us in accordance with our returns policy.

How do I return my products?

To return your products, you must complete the returns form included in your package. Once completed, send your products along with your returns form to:

Anthony Nolan, 2 Heathgate Place, 75-87 Agincourt Road, London, NW3 2NU.

Please note that we cannot process any refunds after 14 days of receiving your order. We will make the refund as soon as possible, and no later than 14 days from the day you return any goods. We may withhold the refund until we have received the returned goods.

We will make the refund using the same means of payment that you used for the initial purchase. You will not incur any fees as a result of the refund.

Returned goods should be in perfect condition to obtain the full refund. We do not refund any money for postage and packaging unless the goods are faulty. If goods are faulty you can request a replacement instead of a refund. 

Any personalised goods (unless products have been delivered to you faulty) or charitable donations made with an order cannot be refunded. This does not affect your statutory rights.

Do you have a shop?

No, we do not have any shops. However there are plenty of ways that you can support Anthony Nolan, and we also sell some of our products during events.

I have seen a product but it no longer seems to be in stock

If there is a product that is out of stock that you are interested in buying, you can email shop@anthonynolan.org. We will let you know if the item will be reordered.

Do you deliver outside of the UK?

Yes we do. Postage and packaging prices will however vary. If you would like a quote, please email shop@anthonynolan.org.

Why should I Gift Aid my donation?

If you’re a UK taxpayer, please say yes to Gift Aid. For every pound you give Anthony Nolan, we’ll get an extra 25p from HM Revenue & Customs. It will be no extra cost to you by ticking the gift aid box

Where does my money go when I purchase an item?

Our lifesaving work relies on the generous financial support of individuals and organisations. Our fantastic supporters enable us to grow the register, fund ground-breaking research into improving survival rates and the quality of life for patients post-transplant, and raise awareness of the need for people to sign up as donors.

Do I have to give you my personal information?

The only details we require from our customers are their names, addresses, email addresses and payment information. Your data will only be used for the purpose of processing your order. Our online store is powered by Shopify, who are based in the United States, where your data will be stored. We will never ask you to send any personal details by email. If we require such details, for security reasons, we will ask you to contact us by phone. If you receive an email claiming to be from Anthony Nolan requesting this kind of information, please do not respond, but do let us know.